Refund policy

MAD SHARK Global Return & Refund Policy
This policy applies to all retail orders shipped to the United States, EU, EEA and United Kingdom, complying with EU Consumer Rights Directive and US consumer trade regulations.
1. 14-Day Free Cooling-Off Period (Mandatory for EU / UK Customers)
All buyers have a 14-day cooling-off window starting from the day you receive your package.
①Within 14 days, you may return unused, undamaged, fully packaged knives for any personal reason, no explanation required.
②For US customers: We offer a voluntary 7-day free return window consistent with our global service standard.
③Return shipping note: For non-defective voluntary returns, customers bear return shipping fees. We will issue full product refund after we receive and inspect returned items.
2. Returns For Manufacturing Defects (Covered By Warranty)
If your knife has factory material or craftsmanship defects covered by our global warranty:
①EU / EEA / UK: We provide pre-paid return shipping labels at our full cost; all return & reship fees are covered by MAD SHARK.
②US: We cover reshipping cost for replacements; you only need to pay shipping to send defective items back to our US warehouse.
③We offer free repair, free replacement or full refund for confirmed factory defects within the valid warranty period.
3. Items That Cannot Be Returned / Refunded
We cannot accept returns or issue refunds for the following conditions:
①Products with obvious damage from misuse: cutting bones, frozen food, hard stone, glass; using knives as pry tools.
②Knives washed in dishwashers that cause rust, corrosion or loose handles.
③Severe scratches, blade bending, chips or breakage caused by accidental drops, impact or unauthorized regrinding.
④Products without original complete packaging, missing accessories.
⑤Clear signs of heavy daily wear & tear, natural blade dulling
⑥Custom engraved / private label wholesale bulk orders (customized goods are non-refundable unless factory defects exist)
⑦Clearance, flash sale limited items marked "Final Sale" at checkout
4. Step-by-Step Return Process
1. Email our support team at support@madshark.co with your order number, clear photos/videos of your item, and state your return reason.
2. Our team reviews your request within 3–5 business days and sends a Return Authorization (RA) number if eligible.
3. Securely pack all items with original packaging, attach the RA number on the outside of your parcel, and ship to the designated warehouse address provided by our team.
4. Once we receive and inspect your returned goods, we process your refund or send replacement items within 5 working days. Refunds will be returned to your original payment account.
5. Legal Disclaimer
* This return policy works alongside our Global Warranty Policy, your statutory consumer rights (EU/UK 2-year legal guarantee) will not be restricted by this return rule.
* We reserve the right to adjust this policy without prior notice; the return terms valid at your order date apply to your purchase.
Quick Support
Contact us for return help: support@madshark.co