Shipping policy

1. ORDER PROCESSING TIME

All orders will be reviewed and processed within 1–3 business days (Monday to Friday) once payment is successfully confirmed.

· Orders placed on weekends, US & European official holidays will be arranged for shipment on the next working business day.

· Processing time is not included in international shipping transit time.

· We do not arrange shipments on public holidays worldwide.

2. SHIPPING AVAILABLE & UNAVAILABLE AREAS

✅ Countries & Regions We Deliver To： United States, Canada, United Kingdom, Germany, France, Italy, Spain, Netherlands, Sweden, Denmark, Norway, Australia, New Zealand and most mainstream European countries.

❌ Areas We Do NOT Ship To： PO Boxes, APO/FPO military mailing addresses, remote overseas islands, Russia, Brazil, Ukraine, Belarus.

3. SHIPPING METHODS, FEES & ESTIMATED DELIVERY TIME

Two shipping options are optional on checkout page:

Standard Economy Shipping

· Fixed Shipping Fee：$4.99 Flat Rate Globally

· Free Worldwide Shipping: All orders over $49 USD enjoy complimentary standard shipping

· Estimated Transit Time：3-7 business days

· Applicable Goods: Kitchen peelers, cutting shears, small kitchen knives and all daily household kitchenware.

Expedited Express Shipping

· Fixed Shipping Fee: $14.99 Flat Rate Globally

· Estimated Transit Time: 3 business days

· Priority customs clearance, faster air transportation.

Important Note: All delivery times are only estimated references. Shipping delays may happen due to customs inspection, peak shopping seasons (Black Friday, Christmas), bad weather, or courier operational adjustments.

4. ORDER TRACKING RULES

1. Once the parcel is dispatched, we will send a shipping confirmation email with an exclusive tracking number to your registered mailbox within 24 hours.

2. Tracking logistics information usually takes 2–4 business days to be updated on the courier's official system after the tracking number is issued.

3. You can check parcel delivery status via the tracking link in the email or the order tracking page on our official website.

5. CUSTOMS DUTIES, VAT & IMPORT TAXES

All international cross-border parcels may incur import tariffs, VAT, customs clearance administrative fees, and other local taxes levied by the destination country's customs department. All customs-related charges shall be fully borne by the buyer solely. Our store will not collect, pay back, or compensate for any import taxes, tariffs, and brokerage fees under any circumstances. We cannot pre-calculate customs costs for each individual country.

6. LOST, STOLEN & DAMAGED PARCEL SOLUTIONS

1. Undelivered Parcel: If your standard shipping package fails to arrive within 35 business days, or an express package cannot be received within 15 business days, please contact our customer service email to launch a courier loss investigation.

2. Damaged Items Upon Receipt: You must shoot clear photos of damaged products plus complete outer packaging within 48 hours after receiving goods, and send materials to our support mailbox. We will arrange free reshipment or partial refund for damage & quality problems caused by our store.

3. We are not responsible for parcels marked "Delivered" by the courier system even if buyers claim non-receipt.

7. UNDELIVERABLE & RETURNED PARCEL REGULATIONS

Parcels returned to sender due to the following buyer reasons will be directly discarded by logistics providers:

· Incorrect recipient shipping address

· Buyer refuses to pay customs duties & import taxes

· Recipient cannot be contacted during delivery period We will not provide refunds or free reshipment for all buyer-caused returned parcels.

8. RETURN SHIPPING STIPULATIONS

· Defective, wrong shipped, damaged goods caused by our store mistake: We cover all return shipping fees and provide prepaid return labels.

· Voluntary return (personal dislike, no longer need the goods): Buyers need to undertake all return freight, customs expenses, and round-trip logistics costs.

9. Special Disclaimer for Sharp Kitchen Tools

Knives, cutting scissors, and other sharp kitchenware will face random customs inspection & detention risks in partial countries. Our store shall not be liable for goods detained or confiscated by local customs authorities.

10. Customer Service Contact Information

Support Email: support@madshark.co

 Working Time: Monday – Friday, 9:00 – 18:30 UTC+8